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FAQ

Brand - T&A Ceramics

T&A CERAMICS is a tile factory that was established in Zibo city in 2001 and exporting office in Qingdao in 2008. With more than 20 years experiences, T&A CERAMICS has become a professional tile supplier with hundreds of designs and provided satisfaction to the customers. In T&A ceramics, you will find the tiles you like.

*Strictly quality control: QC team has a strictly standard to make the inspection.
*Provide good and new inkjet design: T&A CERAMICS created new inkjet design every year will provide to customer more choices
*Quick response: We will reply to customer as soon as we see the email or message.
*Professional suggestions: T&A CERAMICS has more than 20 years for tile business, we will share our suggestion to customer for tiles’ choosing.

T&A CERAMICS was established in Zibo city in 2001 and did the export business in 2008. With more than 20 years experiences, T&A CERAMICS created the designs every year to give customer choice. In quality control, T&A CERAMICS has our own QC team to follow the production for 24 hours, and will do the 2nd inspection before loading. We will give customer good quality tiles with competitive price.

T&A Ceramics is a tiles factory who has more than 20 years experience in tiles. We have sold in 83 countries, such as Australia, Canada, Korea, Russia, Israel, Palestine, Lebanon, Peru, Chile, Colombia, etc.

Our factory is located in Zibo City, Shandong Province, China.

Yes, we always welcome the customers to visit our factory.

Yes, every year we attend canton fair and Foshan ceramic fair. Besides, we also attend CEVI-SAMA and some other foreign fairs.

Cooperation FAQ

Yes, samples are free if you need to check the color or design. The delivery cost, customer can choose pay it collected or prepaid.

Yes, we can do the color and pattern when customer send us a sample or high resolution picture.

Yes. Customer can send us a sample or high resolution picture. Then our designer can do the design for customer.

If we have stock, then MOQ can do 2-3 item in one container. If need fresh production, then need MOQ one item one container. On the other way, we are eager to grow with our clients, so if you have any options you can discuss with us as well.

Yes, we can do OEM and ODM for customer.

We can do the OEM, the MOQ for OEM need one design 3 ctrs.

Customer can use their own carton design. The MOQ will be one type in 3 ctrs.

We can adjust the colors as per your instruction with our own designs not more than 3 days. If you offer us the design directly and we can also make the sample within 3days. But if you don’t have the original design then we need to do the design draft first then make the sample and this will take at most 7days.

Sure you can. You can ask your QC or even the 3RD party to come to check the goods. But even you don’t come to check the goods and our QC will still do the inspection after the production and before loading.

So far we cannot offer this service but we can offer the method if you need. We can send you the video to show how we make tiling for the tiles.

Yes, you can choose some items and we can also put some hot sale items in the container for you.

Products

T&A Ceramics is a tile manufacturer with 6 production lines in China, just select the pattern and tell us what type of tiles you need.

Basic type : Floor tileWall tile and Decor

Basic material: Ceramic tile and Porcelain tile

Basic size (CM) we produce: 20X2020X2330X3030X6060X6040X8080X8060X12075X150, or cut as your requirements.

Basic finish: Glazed PolishedMatteGlossyLappatoSoft-PolishedR10R11Textured, Sugar-Glazed

We have our own QC team to follow the production for 24 hours. And before doing the pallets, we will do the 2nd inspection to make sure the quality to customer is AAA grade.

Yes, we can accept the third party inspection like BV or SGS etc.

No, we usually arrange production according to the orders. And we only keep stock for some very hot sale designs.

We have QC team that follows the production lines for 24hours. We divide the team to 2 groups and one works for the day and the other works for the night. After production of 48hours, our QC will check randomly again for the production. They will open 4pallets and each pallet 8boxes and put them on the floor to see if there is color difference.

Yes, sure. We only offer first choice quality-AAA Grade.

Shipping Information and Payment Methods

Our payment terms is TT and also L/C at sight also be acceptable.

*If we have stock, we only need 7 days delivery time
*If we don’t have stock and need to arrange new production, we need 14-21 days delivery time.
*If you are in a hurry, you can negotiate with us, and we will try our best to shorten the time and ship it out for you as soon as possible.
*If it is a customization design, we need to create the new design within 7 days, and once you confirmed the test model, we need 14 days delivery time.

FOB, CNF and CIF.

Our port of loading is Qingdao port and it is in the north of China.

It depends on the maximum weight of allowance in the destination port. Most ports can accept 27tons but usually the actual weight we load is between 27 to 28 tons because 5% of float can be acceptable. There are some countries which can only accept 24990KGS like Korea and also some countries can only accept 25tons or even 20 or 22tons.

Mostly some pieces of tiles are broken which is normal. And if there are much quantity broken and will try to find out the reason and help to solve the problem.

Special Information

We only stop production for 1 to 2 months before Chinese New Year every year. We need to overhaul the machine to ensure the smooth production next year.

Every year, factory need about one month to fix the machines. So they will stop the production to fix the machines one or two months before Chinese new year. And also every Chinese new year time is different, so usually, we suggested customer to book the Chinese new year order before the end of Oct or the beginning of Nov..If can book early, it will be better that can have enough time to prepare finish early.

If everything go smoothly, factory will start the production 15 days after Chinese new year holidays. And then need about 7-15 days to make the production stable. So usually one month after Chinese new year holiday can arrange the order for customer.

Have something to ASK? Send us a note.

Welcome! If you have any question or suggestion, please sent us a note. We will give you the best service.

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